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Yoon Clinic is offering individualized services to clients through video conferencing technology. Our Telehealth services allow clients to connect with their healthcare provider in a flexible, secure, easy, innovative and convenient way.
Our clinicians have intensive training on how to deliver services through this channel. We take professionalism and privacy seriously, and our care is, as always, client-focused.


What is Telehealth?


Telehealth is the service delivery of healthcare, whether clinical or educational, through telecommunication channels.

Telehealth feature all aspects of patient care:

  • Assessment and Diagnosis

  • Treatment Planning

  • Lifestyle Progression (gradual return to hobbies/activities)

  • Education/Tutorials 

  • Herbal medicine and dietary recommendations  

  • Stretching and corrective exercise therapy

  • Emotional support 


How does Telehealth work?

  1. Call us to book an appointment for Regular session for Active Rehab, Acupuncture & TCM Telehealth, We'll require your credit card information on file - you will not get charged until your session is completed. ICBC Active rehab telehealth session can be booked online.

  2. You will receive an email confirming your appointment and providing you with the janeapp account link to connect with your healthcare provider, please register your own Janeapp account before starting. 

  3. You will receive a notification prior to your scheduled appointment, to remind you to connect.

  4. You connect to your appointment, and your clinician will be waiting for you.

What Browsers and Devices are currently supported?

Online Appointments is currently supported and best experienced on a computer or laptop using Chrome or Opera. Android devices work best with Chrome. If you’re on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the app store.

Check your internet connection at You will need a result of 15Mbps or higher. If you’re seeing a number measured in Kbps, that’s not good news. If your internet connection isn’t great, you will have the option to shut off the video and do an audio-only session.

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What should I expect from my first Telehealth appointment?


In your first appointment for Acupuncture & TCM, you will sign a consent for services being delivered through Telehealth.

Your clinician will do a comprehensive assessment, provide you with a diagnosis and share your treatment plan, which will include pain-management techniques, digestion, stress, and emotional balancing with acupressureguasha, exercise routine and Chinese Dietary Therapy to support you through recovery. As needed, you will also get an herbal prescription. 

In your first appointment for Active Rehab, you will sign a consent for services being delivered through Telehealth.
Your clinician will do a comprehensive assessment, provide you with a diagnosis and share your treatment plan, which will include pain-management techniques, education, guidance, prevention and an exercise routine to support you through recovery. As needed, your treatment will also include a gradual plan to return to hobbies and physical activities.

The same expectations outlined by each profession’s regulatory body with respect to standards of conduct and code of practice apply regardless if the session is delivered in-person or virtually.

At the end of the session, you will be reminded to book your follow-up appointments. You may do that with your clinician, call on our clinic, or book online.

Benefits of Telehealth


Telehealth services offer clients:

  • Flexible, convenient and easy access to services

  • The convenience of being at home (or desired location)

  • Ease access to services for clients in remote areas

  • Rapid access to healthcare services (no wait times)

  • Clients location and mobility are no longer a limitation on service delivery

  • Allows patients with busy schedules or barriers to attending appointments wherever they are

  • Early research indicates a positive impact with respect to client satisfaction and outcomes, due to less reliance on passive modalities and increased focus on self-management.

Privacy of Information


Privacy of Information is a priority for us:

  • Yoon Clinic Telehealth services utilize secure platforms

  • Clinicians are intensively trained to be professional, respectful and follow industry and services best practices and guidelines (similar to the in-person appointments)

Services Delivered Through Telehealth

  • Kinesiology / Active Rehab 

  • Acupuncture (Acupressure) / Traditional Chinese Medicine

Phone Telehealth

Phone Telehealth is also available with our TCM Doctor. Please include your phone number with your reason when you book your session. 

Is Telehealth Covered under my Insurance?


Telehealth for Kinesiology / Active Rehab is currently covered by ICBC. All we need is your claim number, doctor's not is not required and no upfront cash payment. 


There will be 12 Pre-Authorized treatments for ICBC.


  • For Motor vehicle accidents on or after April 1st, 2019, treatments must take place within 12 weeks of the date of the accident causing the injury. 

  • For motor vehicle accidents previous to April 1st, 2019, fees apply to the remainder of preauthorized treatments and approved extensions.


Extended Health care benefit doesn't cover Kinesiology / Active Rehab.

We offer direct billing to some of the insurance providers for Telehealth acupuncture treatment, however, we would recommend checking in with your insurance company directly for the most accurate and up-to-date information if Telehealth acupuncture treatment is eligible for the coverage and to be clear on the details of your coverage. find out more details about direct billing.


Telehealth Acupuncture is not covered by ICBC. Acupuncture is only covered by ICBC for in-person treatment.

Experience Our New Cutting Edge TELEHEALTH virtual treatment!

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